Martha Kyrillidou has led ARL’s statistics and measurement activities since 1994. In her capacity as the Director of ARL Statistics and Service Quality Programs, she is responsible for all aspects of the production of the annual statistical surveys of the Association and provides analytical support to libraries and other program areas within the ARL office.
Martha is responsible for identifying tools for measuring the organizational performance and effectiveness of academic and research libraries; represents ARL’s Statistics and Measurement program to professional and higher education associations, federal agencies, foundations, the press, member libraries, and the library community in general; administers the policy, technical, and production aspects, including data collection, analysis, and publication of the statistical electronic and print-based products; and coordinates the Statistics and Measurement program with other related ARL programs. Martha monitors developments in statistics and measurement programs in other agencies as they relate to libraries and higher education. She co-chairs (along with Steve Hiller and Jim Self) the biennial Library Assessment Conference and is an advocate for “effective, sustainable, and practical assessment” strategies.
From 2000 through 2003, Martha was co-principal investigator (along with Colleen Cook, Fred Heath, and Duane Webster) on a grant from the Fund for the Improvement of Post-Secondary Education (FIPSE) to measure service effectiveness in academic research libraries. The grant-funded project, LibQUAL+, was managed by ARL and Texas A&M University. From 2002 through 2005, Martha was a co-investigator on a collaborative grant from the National Science Foundation (NSF) to Texas A&M and ARL to assess service quality in digital libraries. The project, “Developing a National Science Digital Library (NSDL) LibQUAL+ Protocol” was an outgrowth of the LibQUAL+ project and led to the development of DigiQUAL.
These assessment tools as well as ARL Statistics, MINES for Libraries and ClimateQUAL are available through the StatsQUAL gateway supported by ARL.
Prior to her affiliation with ARL, Martha worked in the Library Research Center at the Graduate School of Library and Information Science at the University of Illinois at Urbana-Champaign and the Bureau of Research at the School of Education at Kent State University. She has experience working on research projects ranging from psychological testing and program evaluation to marketing research with expertise in questionnaire design, statistical analysis, report writing, and presentation of results.
Martha holds an MLS and an MEd with specialization in Evaluation and Measurement from Kent State University, and is the 2007 recipient of Kent State’s School of Library and Information Science Alumni of the Year Award. She also received a Fulbright Scholarship in 1988.
Contact:
Martha Kyrillidou
Statistics and Measurement Program
21 Dupont Circle, Suite 800
Washington, DC 20036
(202) 296-2296 office
(202) 872-0884 fax
e-mail: martha@arl.org
